Margaritaville Resort Biloxi Health & Safety Program

Government policy requires masks to be worn inside retail stores. Masks must be worn before entering our 2nd and 10th floor stores. We also require masks to be worn at all of our attractions (MaxFlight, Ropes Course, Volcano Rock Wall, etc...) in Escape Family Entertainment Center. If you do not have a mask with you, you can receive one from our security podium on the ground floor.

After weeks of uncertainty and concern over the safety of our employees and our guests, we decided to reactivate operations at our resort on May 21, 2020.  Now you will be able to safely enjoy the following areas of paradise:

  • Escape Family Entertainment Center
  • Water Playground & Pool
  • LandShark Bar & Grill
  • Jimmy Buffett's Margaritaville Restaurant
  • 5 o'Clock Somewhere Bar
  • Doe's Eat Place
  • Lost Key Bar
  • Margaritaville Coffee Shop
  • Sweet Shack
  • Margaritaville Store

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The situation is still tenuous and by no means do we feel it is back to business as usual, so we have spent this time away instituting additional safety measures and precautions. Our goal is to help prevent the further spread of the virus while providing a space for you and your family to confidently relax and escape. These new initiatives are based upon what we know about the virus, and what we hear from you, our guests, as to what is important when traveling away from home.

You have our commitment that we will continue to evaluate and adjust as we test these practices, always striving to deliver the Margaritaville quality and reputation that is a hallmark of our brand.

Please take a few moments to review these measures and, when you are ready, know that we are here and waiting to welcome you.

Check-in Experience

What to Expect When You Arrive:

Lobby and Public Areas
Cleanliness & Guest Experience:

  • Enhanced cleaning protocols will continue.

  • Guests will be asked to social distance by following directions indicated on social distancing floor stickers.

  • Hand sanitizer will be available in public areas.

  • Guests will be asked to process payments by inserting their own cards into machines.

  • All materials (i.e. pens, machines, etc.) will be sanitized after every guest’s use.

  • Seating in public areas will be set with appropriate social distance.

  • To reduce contact, valet and bellman services will not be available during this time. Luggage carts will be available in our lobbies for guest use. We ask they be returned to elevator bays after use to be retrieved and sanitized by our team.

Guest Rooms and Suites
Cleanliness & Guest Experience

  • Enhanced cleaning protocols will continue.

  • Stay over service will not be available during this time. For new linens, simply contact our front desk or text our team at +1  (228)-471-0846. Place old linens outside your guest room door. Old linens will be retrieved and new linens will be delivered and placed outside your door with no contact from our team members.

  • Hotel occupancy will be limited to allow social distancing. 

Restaurants and Bars
Cleanliness & Guest Experience

  • Enhanced cleaning protocols will continue.

  • To-go options will be available.

  • Dining room occupancy will be limited to 50%.

  • Tables and chairs will be set to limit parties to no more than 6.

  • Tables and chair will be set to social distancing guidelines.

  • Limited food and beverage options may be available at the time of your visit.

What You Can Do to Help:

Social Distancing:

  • Abide by social distancing markers placed throughout the property.

  • Do not move chairs and tables that have been set to social distancing guidelines.

  • Remain 6 feet from other guests in public and common areas at all times.

  • Limit gatherings within your group to 6 people or less. 

For your safety and the safety of our team members, we will be following the Guidelines of State and Local Governments as well as adhering to social distancing recommendations. 

We ask our guests to follow social distancing recommendations when visiting common areas where there may be interactions with other guests. 

Team members will receive wellness checks when reporting to work each day, while appropriate, as determined by federal and state government agencies. 

If you or anyone traveling with you are currently experiencing symptoms related to COVID-19, these symptoms can include the following:

  • Fever above 100.4°F in the last 48 hours
  • Shortness of breath
  • Cough
  • Sore throat
  • Chills or body aches
  • Headache
  • New loss of taste or smell 

OR if you have been in direct, close contact with anyone diagnosed with COVID-19, we ask that you stay home and come visit us at another time. 

We thank you for your patience and understanding during these uncharted waters, and ask that you follow the recommendations of the CDC as we take things wave by wave.

Lastly, as you may be aware, Margaritaville is working to preserve our natural resources and reduce our carbon footprint. This means limiting the use of plastic and recycling whenever possible. In light of the COVID-19 pandemic and in order to prioritize safety, we’ve had to make some temporary compromises. Please know that as soon as possible and wherever possible, we will return to sustainable practices.

Thank you for choosing Margaritaville Resort Biloxi and for trusting us to deliver paradise in a time when we all could use an escape to Margaritaville. Fins Up!